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Technical information
Connectivity technology Wi-Fi, USB, Ethernet
Frequency band class Dual-Band
Data transfer rate 6 Gigabits Per Second
Brand NETGEAR
Wireless Type802.11n, 802.11b, 802.11ax, 802.11g, 802.11ac
Number of ports 5
Security protocol WPA2-PSK
Voltage 100240 Volts
About this item
UNLEASH FASTER SPEED, EVEN MORE POWER: Optimal for devices built to support WiFi 6: Playstation 5, iPhone 11 & 12, MacBook Air, MacBook Pro 13 & Mac Mini, Ultra Notebooks, Samsung S10 & S20
WIFI 6 – STREAM EVERYTHING AT FASTER SPEED: Simultaneously stream uninterrupted movies, games, video calls or download/transfer files at 6.6Gbps WiFi speed
WORKS WITH ALL INTERNET PROVIDERS: Replace your existing WiFi Router (separate modem or gateway required). Compatible with any Internet Service Provider up to 2Gbps including cable, satellite, fiber, DSL and more
EASY TO SET-UP AND MANAGE: Connects to your existing cable modem and sets up and customizes in minutes with the Nighthawk app – easily manage your WiFi settings at the device and network level, test your Internet speed, view speed history and monitor data usage
USB CONNECTIONS: Share a storage drive with any connected device and create a personal cloud storage to access from anywhere using the 2 x 3.0 USB ports
ADVANCED CYBER THREAT PROTECTION: NETGEAR Armor (powered by BitDefender) is network-wide anti-virus, anti-malware, fraud/phishing/ransomware security on an unlimited # of devices and network/data protection for £69.99/year with a 30-day free trial
LOADED WITH ADVANCED TECHNOLOGY: Designed with a 1.8GHz triple-core processor, OFDMA, MU-MIMO, Dynamic QoS, 1024-QAM, Smart Connect for one WiFi name, Beamforming technologies and Amazon Alexa and Google Assistant Voice Control. Supports WPA2/WPA3 wireless security protocols. Includes Guest WiFi access, DoS, Firewall, VPN and more
Costumers Product Reviews
Pros
MY BROADBAND PACKAGE:
Virgin Media Fibre Optic Cable. 220MB Download and 20MB upload broadband plan. Using Virgin SuperHub 3.
MY HOME SETUP:
Large 4 bedroom detached property (very wide) over 2 floors (No brick internal walls). Furthest internal point in house, from the router is approx 15 meters.
I have approx 15 devices connecting to the WiFi network.
THE VIRGIN SUPER HUB 3:
The only time I ever received Virgin’s advertised upload and download speeds was when I connected my MacBook Pro directly to the router using an Ethernet cable. Great - if you don't mind cables running all over your house.
The WiFi was horrendously slow 90% of the time - I was often getting download speeds of just 20MB and that was in the same room as the router. In other rooms or upstairs the WiFi signal would degrade further still, to the point that it was often unusable - frequently I would get faster downloads using 4G (on my iPhone Pro Max). I tried all the usual stuff - turning the router off and back on again - turning off the mobile devices and laptops - and resetting the router back to factory settings. Even resorted to tweaking the router settings, to no avail.
Occasionally, the router would give me a faster WiFi connection when turned off and back on again (maybe reaching 70MB) and then within minutes or a couple of hours it was back to the usual slow speed connection. I tried WiFi extenders etc.. nothing seemed to work, and as I work from home, I would end up using ethernet cable during the day to ensure I had a fast and constant reliable connection.
Fed up with the slow WiFi and having an ethernet cable running over 10 metres to the study I started to research the Virgin Super Hub 3 router online. If only I had done it sooner. The reviews for it are terrible (and that's from official reviewers - not your average lay person). In view of this and already have spent a small fortune on other devices (extenders etc) I started to look at reviews for the NETGEAR Nighthawk router. Initial reaction was expensive, but the reviews for it were generally very good. Having had enough of my current unworkable setup, I decided to purchase the router.
THE NIGHTHAWK NETGEAR ROUTER REVIEW:
Arrived within a couple of days via Amazon Prime.
Downloaded the app to my iPhone, launched it and followed the step-by-step instructions to complete the router setup. It was an absolute breeze. I had the new router up and running within half an hour of getting it out of the box.
Note: If you're using the Virgin Super Hub 3, you will need to change the Super Hub 3 from "WiFi Mode" to "Modem Mode", before you start setting up the Nighthawk router, which can easily be done within the router's settings.
During the set-up, you're asked if you want to keep your existing Network SSID and Password... Select "YES" as this means all of your existing devices will automatically connect to the new router (once set-up), otherwise you'll have a New SSID and Password, which you’ll have to set-up on every device you wish to connect to the WiFi. This worked perfectly for me.
Post setup, all of my existing devices connected perfectly. Note: The 5G network has shorter range but faster connection, whereas the 2G network has further range but slower speed connection. I managed to get all of my smart devices (TV's, mobile phones, iPads) to connect to the 5G Wi-Fi network without any issues or signal drops anywhere in the house. There are 5 ethernet ports on the back of the router, which I also used to connect some devices (e.g Lounge TV, and PS4).
Here's THE BEST BIT ... THE SPEED... WOW - this has totally blown my socks off!!! Most of the devices are connecting to the WiFi at almost full speed (220MB download) most of the time. In the furthest corners of the house I can still gets signals as fast as 210MB. I'm totally impressed and wish I'd bought this sooner.
The Nighthawk Phone App is great. It allows you to see all of the devices connecting to the network either via WiFi or wired connection. You can 'pause' internet to individual devices if you like. You can also check the internet upload and download speed between your Router and ISP, which is handy. You can also turn on a "Guest WiFi" network if you wish to give house gets access to WiFi but not 'your' personal WiFi. There is also a traffic meter, if you wish to track how much data you're using .
IN CONCLUSION:
This router isn't cheap, in fact it's one of Netgear's most expensive. It does however have the latest WiFi standard (WiFi 6 aka "AX") which the latest iPhones, Samsung Devices, iPads can make use off. It is also backward compatible with all previous WiFi standards. It is quick and easy to setup and doesn't require any technical knowledge. Most importantly is the WiFi speed which I've been completely amazed with. You might also be able to get great results with other cheaper Netgear Routers (I didn't want to take the chance based on the amount I'd spent cumulatively on other products trying to sort my poor WiFi signal), however, I can wholly recommend this router if you have the budget, want ultra-fast WiFi speeds, and are looking to ensure any new smart device purchases can make use of the very latest and fastest WiFi.
Cons
Update 3rd December 2020.
Hello again Ms P,
You made such a fuss about not refunding my money until you had received the router back but it is now over a month (30th October) since you requested “what was the best time to contact me” Today is the 3rd December and you still haven’t had the courtesy to contact me so I am informing you now that if I have not heard anything back from you by the 11th December then I will on Monday 14th December put the router out with my weekly rubbish for collection buy my local authority. This is and will be my last word on the subject.
UPDATE 29th October 2020,
It took four months but the money £409.99 has now been refunded into my bank account.
Update 15th October 2020, the following is from Netgear support:-
NETGEAR Support
2020-10-15 10:48:03
Dear Mr. Wilkins, We acknowledge the email that you sent us. We understand your frustrations about this Refund Request. This took a long time since this is not the process that we have for product refund. We are working on the request now and I will send you an update once completed. We appreciate your time and thank you for contacting NETGEAR. Regards, M P Customer Care Advocate NETGEAR Inc
My response :-
Hello again Ms P,
So you are (TRYING UNSUCCESSFULLY) to tell me that a refund is extremely rare and since Netgear was founded in 1996 and trades almost in every country in the world for around the last 24 years, Netgear have never ever refunded anyone’s money and so there is no procedure for refunding even though, and I advise you to take a look at the reviews on Amazon yourself if you do not believe me, the following it is all true because I have counted myself PERSONALLY and this is just for your NETGEAR Nighthawk 12-Stream AX12 Wifi 6 Router (RAX200) - AX11000 Tri-Band alone and no other products Netgear sell have been counted and the total is:-
5 Star = 56%
4 Star = 8%
3 Star = 8%
2 Star = 4%
1 Star = 24%
24%, nearly a quarter of sales and totalling all the CRITICAL reviews for 1 and 2 Star only, there are….are you ready for this?
53 extremely bad criticisms from the U.K. customers AND….
194 extremely bad criticisms from AROUND THE REST OF THE WORLD
That is just AMAZON SALES no-one else. So, I advise you to think again when telling lies that there is no system for refunding customers money because the statistics show a completely different story and I do not believe you.
I have for the past 10 weeks or more been in a one way battle with Netgear support.
I bought the AX12 Wi-Fi 6 router (RAX200)- AX11000 Tri-Band on the 10th May, delivered 13th. Around early July I started having trouble but put it down to other things simply because the router was new. I kept losing the connection to my TV, Amazon Prime Cube, CCTV cameras (I have 8) and that dreaded word "Alexa" as all my lights amongst other things are that word controlled.
I at last tracked the trouble down to the 2.4 GHZ on the router because it kept dropping out. Since the 27th July, (so that makes the router 10 weeks old) I have had 10 different support case numbers assigned to my router problem. I was promised a refund as the factory was closed and not making any because of the coronavirus and were out of stock.
I was also promised an “RMA” which is Netgears’ return process on the 27th July but as of today 30th August NOTHING. I have spent over 15 hours on the telephone with their support staff and every single time you tell the first one, too technical for her so she puts you onto a “Tech 1 Person” you tell them and they put you onto a “Tech 2 person” and then you tell them all over again and they put you onto a “Tech 3 person” so on and so on and each time you have to hang on for 30 or more minutes for the next one to answer.
Today the 30th August I spoke again to their support unit and was told that I had to send the unit back first and have it checked and so I replied but you still haven’t told me where to send it and I said no, I want a refund as promised because you are out of stock and the factory closed…..She said that was “UNTRUE” so I asked why I was told that and she couldn't answer. She sent me an "RMA" while I was on the phone and told to check my e-mail. I was told by a person "M P" they were out of stock.
I insisted that I wanted a refund or a replacement first because I could no longer trust what I was being told to the reply “you can trust me” I again said no I can't, I trusted MP and where did that get me? to which I was told no refund or replacement until I sent back first…..I told her I would see them in court and that would mean solicitors fees, court fees, my refund and I would request compensation and put the phone down.
In desperation, on the 24th August I sent an e-mail explaining everything to Netgears’ Sales: UKsales@netgear.com , Media Inquiries: netgear@zaboura.com, Investor Relations: netgearir@netgear.com
NOTHING FROM ANY OF THEM NOT EVEN AN ACKNOWLEDGEMENT.
I will also send a copy of this review to them as well.
After reading this it is now up-to-you if you still want to chance buying anything from NETGEAR.
Get your Wi-Fi router on Amazon click here https://amzn.to/3ujwwPZ
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